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GIFT CARD FAQ
How can I access gift cards which were misplaced or never received?
Customers can click Resend gift cards from their order confirmation email. This link will only work if the order has been fulfilled.
Can I send a gift card directly to the recipient?
YES! You may. After choosing the value, check the box marked "I want to send this as a gift"
A personalized email that contains the custom message and a gift card code is sent to the recipient. You'll
receive a notification that contains the gift card code, and confirms
that the gift card was sent to the recipient.
Can I customize my gift card amount?
No, but you can select from any denomination in the drop-down menu, up to $500.
However, if you purchase the gift card in person, we can customize the amount for you.
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can gift cards be reloaded?
No, you can’t reload a gift card.
How do I check my balance?
Send us an email (shop@decantsf.com) or give us a call at 415-913-7256
Can I add gift cards to my Apple or Digital Wallet?
Yes! Follow the instructions in your confirmation email.
Land Acknowlegement
We acknowledge that we are on the unceded ancestral homelands of the Ramaytush Ohlone (the original inhabitants of the San Francisco Peninsula) and the Wappo & Miwok (the original inhabitants of Napa County).